FAQs

Frequently Asked Questions
At what age can my child first start football training?

Children aged 3 years and over can join our mini session on Saturday mornings. The training is designed and developed to provide a programme of training to incorporate pre-school children, progressing to the older age groups. The training takes place in a fun environment, with an emphasis on enjoyment, as well as building co-ordination, technique, strength and agility.

What kit does my child need in order to play football on Saturday mornings?

All football equipment at the venue is provided. All players must wear suitable clothing to participate. We fully understand that kitting your child out with all the latest gear can be very expensive, so all we ask, is that they have correct footwear, and a pair of shin pads are a must. Comfortable sports clothing for training in is adequate. If you child is representing the team in a match, club kit will be required.

As a parent, can I assist the coach with training etc?

Parents who wish to help with training must hold a Newquay AFC Youth DBS and take a FA Playmaker course.

If you would like to coach one of our teams, please contact us on [email protected]

How do I report a child welfare/safeguarding issue?

Newquay AFC Youth acknowledges its responsibility to safeguard the welfare of every child and young person who has been entrusted to its care and is committed to working to provide a safe environment for all members. A child or young person is anyone under the age of 18 engaged in any Club football activity.

We subscribe to The Football Association’s Safeguarding Children – Policy and Procedures and endorse and adopt the Policy Statement contained in that document.

The key principles of The FA Safeguarding Children Policy are that:

  • The child’s welfare is, and must always be, the paramount consideration
  • All children and young people have a right to be protected from abuse regardless of their age, gender, disability, culture, language, racial origin, religious beliefs or sexual orientation
  • All suspicions and allegations of abuse will be taken seriously and responded to swiftly and appropriately
  • Working in partnership with other organisations, children and young people and their parents/carers is essential.

We acknowledge that every child or young person who plays or participates in football should be able to take part in an enjoyable and safe environment and be protected from poor practice and abuse.

Further advice on Safeguarding Children matters can be viewed on our Policies page, for further information, please contact:

Newquay AFC Youth Welfare Officer
Angela Datlan
Telephone: 07980 270824
Email: [email protected]

Cornwall Football Association Ltd, Designated Safeguarding and Governance Officer
[email protected]

www.cornwallfa.com

The FA Safeguarding Children general enquiry line 0845 210 8080

If the matter is urgent and you cannot contact your Club or County FA Designated Safeguarding Officer, you can call the NSPCC 24-Hour Helpline on 0808 800 5000 or email [email protected]

How do I make a formal complaint to the club?

At Newquay AFC Youth we are committed to providing a friendly and safe environment for all children, members and parents/carers. We acknowledge that occasionally differences and misunderstandings may arise.

Raising the complaint directly with the person perceived as causing the grievance may sometimes address the concerns. However, there will be occasions where issues cannot be resolved informally. It is the policy of Newquay AFC Youth to provide an orderly and formal procedure to deal promptly and fairly with any serious complaints.

Informal Procedure

• Discuss the complaint with the aggravator and seek a resolution as soon as practical
• Talk directly, face to face
• Avoid emails
• Where no satisfactory solution is possible, initiate a formal grievance procedure.

Formal Grievance Procedure

As soon as practical, issue a description of the complaint in writing to the Newquay AFC Youth Chair on [email protected] in accordance with the FA Charter Standard Club Programme.

• The grievance must state the alleged issue, and in your view a suggested resolution to the grievance.

• The committee’s Grievance Panel will formally respond to the grievance and if necessary request further information.

• A Grievance hearing involving all interested parties will be called, where all sides can put their case forward.

• Having heard all sides of the argument, the Grievance Panel will make a decision on how best to resolve the complaint. This decision will be communicated to all interested parties.

• Decisions on all grievances will be made within two weeks of the formal procedure being initiated.

• The decision of the Grievance Panel is binding and no appeal is allowed